All You Need to Know About Care Circle Pharmacy
Buying medicines online
How do I find the item I am looking for?
We’ve worked hard to make our website as simple as possible to use. If you know the name of the product you’re looking for, use the search function on our homepage. If you don’t, you can easily search by the time of condition you’re looking to treat. You can also use the top navigation bar to ‘Shop‘ to see a full A-Z list of the medicines that we can supply online and the medical conditions that we can treat.
If you still need help, simply pick up the phone or email us, and we’ll be happy to advise.
What payment methods do you accept?
We accept most major Bank Transfer through our website, We are able to accept digital wallet payments via ApplePay,GPay and Paypal.
Can I order by telephone?
Yes
Are the medications you prescribe genuine?
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
How can I check the status of my order?
Yes, you will receive an order confirmation via email.
What are the typical expiry dates on the products sold?
We use a stock rotation system to ensure you receive products with the longest possible expiry dates. We always aim to ensure that this is a period of no less than 6 months.
Do I need a prescription to order?
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
Will my GP be informed of my treatment?
We recommend informing your GP of any new medications you’re prescribed. You’ll be given the option to enter your GP details while you place an order. It’s mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we’ll write to them with the details of the medication we’ve prescribed.
Delivery
Is the packaging discreet?
Yes. We ship every order in plain, discreet packaging, without any branding or labels.
Can I track my order?
We use tracked services for all our deliveries. We will email your tracking details when your treatment is dispatched along with an estimated delivery date. This information is also available in your account after your order.
What should I do if my order has not arrived?
Delivery is normally made very promptly after your dispatch email is received. You can check the tracking details of your parcel in your account at any point after dispatch for an update on your delivery status.
Unfortunately, sometimes packages can get lost in the delivery system, if after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.
When will my order arrive?
We aim to ship all orders placed Monday – Friday before 3pm on the same day. Orders placed outside these times will be shipped the next working day.
All deliveries are shipped with Royal Mail, DPD or Yodel who deliver Monday – Saturday. Our delivery options have the following delivery times:
- Standard Tracked Delivery – 2/3 day delivery (normally 48 hours).
- Express Tracked Delivery – 1/2 day delivery (normally 24 hours).
- Special Delivery – Next working day (Royal Mail Guaranteed).
- Saturday Guaranteed (Royal Mail Saturday delivery – only available from 3pm on Thursday until Friday before 3pm).
Where do you deliver?
We currently deliver to all UK postcodes. Some postcodes in rural areas may have a slightly longer delivery time.
How will my order be delivered?
All packaging is discreet and unmarked, so is suitable to be delivered to wherever you require (home, work or a neighbour). Your parcel will normally receive an estimated delivery window from the courier on the day of delivery.